Consulting skills and behaviours


This programme is about the consulting process – equipping delegates with the tools and thinking skills for the consulting assignment. Analytical Problem Solving delegates will learn to:

  • Identify, manage and deliver new and more creative solutions
  • Develop practical recommendations
  • Work together with others more cohesively and effectively
  • Arrive at irrefutable conclusions based on robust logic
  • Immediately integrate these skills with existing company procedures and current assignments


This programme is designed to help consultants, managers and others engaged in any forms of structured research, to improve their data collection skills from a range of different sources. It mixes case study work, concept and methods but the emphasis is very much on practice, coaching and feedback.

Interviewing and data collection delegates will learn to:

  • Collect and select data efficiently, minimising wasted effort through a hypothesis-driven approach
  • Use a variety of data sources and methods to demonstrate creativity, professionalism and cost awareness in the data gathering phase
  • Use client interviewing as a powerful way to gather opinions, verify observations and explore commitments
  • Prepare for interviews, provide a meaningful structure and record the data efficiently
  • Refine their personal interviewing style for maximum impact in a series of role-plays


This programme has been developed to help participants become more confident and productive in consulting engagements as they hone the core skills of an effective consultant

Delegates will learn core consulting techniques and skills including: 

  • Analytical frameworks to develop strategy 
  • Stakeholder management frameworks 
  • Process mapping 
  • Scoping techniques 
  • Mind mapping 
  • Framing techniques 
  • Points of view 
  • Facilitation and meeting management best practices 
  • Brainstorming approaches 
  • Structured presentations 
  • Using the power of storytelling


This programme helps participants to improve their personal impact by harnessing the power of storytelling to communicate key messages and by creating a strong connection with audiences in a range of presentation situations.

Delegates will learn to: 

  • Present with greater confidence 
  • Structure communications more effectively 
  • Develop greater awareness of the audience and the wider stakeholder group 
  • Use storytelling techniques to create a compelling and cohesive narrative 
  • Maintain audience interest through effective use of voice and physiology 
  • Manage difficult audiences


This programme focuses on the role of the manager in the analytical consulting process and is for those who have already experienced the challenges of managing live assignments and have attended our Analytical Problem Solving programme

Delegates will learn to: 

  • Manage complex assignments more effectively 
  • Understand the dynamics to facilitate client change 
  • Apply a variety of behavioural skills to promote positive change 
  • Identify clients’ rational, emotional and political drivers to help overcome resistance 
  • Gain greater client trust and satisfaction  


This programme has been designed to assist executives in handling difficult client conversations, help clients become aware of blind-spots in their approaches and manage their businesses through different economic climates.

Delegates will learn to: 

  • Develop personal effectiveness in executive communications 
  • Build trust with clients 
  • Propagate an active referral network and personal brand 
  • Handle difficult client conversations 
  • Build client relationships that last for life 
  • Develop relationships across all levels of an organisation, particularly the C-Suite of senior executives


This programme has been developed to help the participant develop relationships with clients, enhance senior executive presence and develop a personal network development plan that naturally generates leads

Participants learn to: 

  • Identify how to move from a transactional relationship to a transformational one 
  • Analyse, build and optimise their current networks 
  • Apply key networking principles with existing and new clients 
  • Develop relevant, original and compelling points of view and cases 
  • Increase personal impact to engage senior executives 


In this programme, participants are introduced to coaching as an important part of a consultant’s skill set. A series of scenario-based coaching conversations highlights where coaching can add value in dealing with clients and peers and how it differs from other types of management interaction.

Delegates will learn to: 

  • Use coaching techniques as part of their repertoire of management interactions 
  • Recognise the benefits of coaching frameworks to elicit ownership, promote collaboration and motivate teams and individuals 
  • Identify when a coaching approach is an appropriate intervention 
  • Apply best practice coaching models for maximum impact 
  • Develop better time and people management through more effective delegation


The programme explores the implications of becoming a professional representative for the consulting firm, offering an overview of professional practices and processes for new consultants. 

After completing the programme consultants will be able to apply best practice behaviours that exemplify professionalism and efficiency: 

  • Understanding how one’s personal style impacts working relationships 
  • Managing team dynamics 
  • Modulating personal status and presence 
  • Developing a personal ‘brand’ 
  • Giving and receiving feedback and coaching 
  • Becoming a firm ambassador